Refund Policy

Last updated 2026-08-03

This policy explains exactly when money comes back to you. It reflects how the system actually behaves — the refunds described here are performed automatically by the software, not on request.

1. Automatic refunds

You are refunded in full, automatically, to your account balance in each of these cases:

• No SMS within 20 minutes. The order expires and the full purchase price returns to your balance. You do not need to contact us or fill in anything.
• You cancel before a code arrives. Refunded immediately.
• You ban the number before a code arrives. Refunded immediately, and that number will never be issued to you again.
• We could not supply a number. If allocation fails, nothing is charged.

Refunds are returned to your sms.rip balance, where they are immediately available to spend again.

2. When a purchase is not refundable

In particular, we do not refund because:

• the platform you were verifying rejected, suspended or deleted your account afterwards;
• the code arrived but you did not use it in time, or used it incorrectly;
• you chose the wrong service or the wrong country;
• the number had been used with that platform before;
• you changed your mind after receiving the code.

We have no control over the decisions of third-party platforms, and a code that reached you consumed real supply that we paid for.

3. Cancelling: the first two minutes

Cancellation is unavailable for approximately the first two minutes of an order. This is a constraint of the upstream network, which will not release a number that new. The buttons in your account become active automatically once cancellation is possible, and the countdown is shown to you. If nothing arrives, the automatic 20-minute refund applies regardless.

4. Deposits

• Deposits are credited automatically once the payment confirms on-chain.
• If you send a different amount than the invoice, we credit the amount actually received.
• A deposit that never confirms is not credited and nothing is taken.

5. Withdrawing unspent balance

Balance is prepaid credit for buying numbers and is not, by default, withdrawable. If you have an unspent balance and wish to close your account, contact support (at) sms.rip. We will consider reasonable requests for the return of unspent funds, subject to:

• verification that you control the account;
• deduction of any network or processing fees;
• our right to refuse where we reasonably suspect fraud, abuse, or use of the Service to launder funds — a payment service must not be run as a currency exchange.

Where you are a consumer with statutory cancellation rights, nothing in this policy limits those rights.

6. Chargebacks

If you believe you have been charged in error, contact us first — nearly every issue is resolved faster that way, and the automatic refunds above cover most of them. Initiating a chargeback or payment dispute without contacting us may result in your account being suspended while the dispute is resolved.

7. Errors on our side

If we make a mistake — an incorrect charge, a duplicate deduction, a refund that failed to apply — tell us and we will correct it. Our administrators can issue a manual refund for any order, and every adjustment is recorded in your transaction history.

8. Getting help

Your account shows every order, every refund and every balance change. If something does not look right, open a ticket from your account or email support (at) sms.rip.